Keystroke Point of Sale

Software Maintenance Service Plans

Your authorized dealer is the best source for personalized training and technical support. Keystroke does offer software maintenance service in addition.

Software Maintenance Service (SMS) is offered to all new users for free for the first 90 days after installation. You can then subscribe to a Software Maintenance Service Plan:

Updates Plus - Includes software updates and 3 support cases per year. This plan is recommended for customers primarily interested in software updates only- such as savvy users and those who work closely with local authorized dealer to resolve most issues.

Silver Support- Includes software updates and 12 support cases per year. This is the best plan for most typical customers who are relatively familiar with keystroke and want a secondary source for assistance when their local dealer is unavailable.

Gold Support- Includes software updates and an unlimited number of support cases per year. This plan is recommended for customers who place heavy demands on the Keystroke system or want unrestricted access to support services.

Platinum Support- Includes unlimited access to priority technical support service, plus software updates with automatic notification service. Only platinum support customers get the advantage of a dedicated priority support line which receives first response even before sales line. This plan is recommended for customers who want the absolute ultimate in technical support service for the KeystrokePOS system, and the added advantage of monthly billing.

KeystrokePOS also offers centralized plans for multiple stores, pay per call support, and remote access support.

Click here for more information about support